Global Experience : South Africa

Initial Business Analysis for this bank identified the need for smarter working practices to improve customer service, cashflow and profitability.


Effective project management of the 12-month Phase 1 project design, start-up, implementation and delivery achieved annualised financial cost savings of US $33 million, and the client’s satisfaction with this outcome led to a Phase II business development programme.


Bringing clarity to the opportunities to increase productivity allowed the client to make key cost-saving improvements including reducing the debt on the existing loan book, and restructuring and remodelling the organisation to make better use of existing staff and improve consistency of customer service delivery. The programme also acted as a catalyst for change, enabling the client to identify additional products and services which could be developed to give them a competitive advantage in their regional retail and commercial banking sector.